Chapter+1

**1.1 __BACKGROUND__ ** UMP student needs grocery items for their daily needs in order to fulfill their needs.UMP authorized a grocery shop to sell the all the needed products. It is interesting to find about the prices of Ina Shoppe will be satisfied by student or not and the service provided by the shop. Moreover, the problem faced by the student and the level of cleanliness of the shop.
 * 1.0 ****__INTRODUCTION __**

**1.2 __RESEARCH OBJECTIVE__ ** To investigate the problems faced by block C15 student in Ina Shoppe. To analyze the most needed product of student. To evaluate the prices of the products that sold in Ina Shoppe.

**1.3 __RESEARCH QUESTIONS__ ** What are the most needed products in Ina Shoppe? How about the prices of products in Ina Shoppe? What do you think about the services in Ina Shoppe?

**1.4 __DEFINITION OF TERMS__ ** Grocery shop is a shop established primarily for the retailing of food. A grocer, the owner of a grocery store, stocks different kinds of foods from assorted places and cultures, and sells them to customers.